Customer Experience Associate
1 day ago
We are seeking a Customer Experience Associate to ignite joy in every customer who walks through our doors at dusk.
About Usdusk is a leading retailer of candles and homeware products, with 140+ stores across Australia and New Zealand. We are committed to delivering exceptional customer experiences and creating a warm, inviting atmosphere in all our stores.
Job OverviewThe Customer Experience Associate will play a pivotal role in achieving our glowing goals by consistently delivering perfect customer experiences, setting the mood with visual merchandising, and sharing extensive knowledge of our products. The ideal candidate will be a team player with a passion for exceeding customer expectations and creating unforgettable experiences.
Key Responsibilities- Deliver outstanding customer service, ensuring customers leave our store glowing with satisfaction.
- Work collaboratively with colleagues to create a harmonious work environment and drive sales growth.
- Develop and maintain a deep understanding of our products, enabling you to provide expert advice to customers.
- Stay up-to-date with product knowledge, trends, and competitor activity to inform visual merchandising decisions.
- Maintain high standards of visual presentation, ensuring our store is always visually enticing for customers.
- A genuine passion for delivering exceptional customer experiences.
- An ability to work effectively as part of a team, supporting colleagues to achieve shared goals.
- Excellent communication and interpersonal skills, enabling effective relationships with customers and colleagues alike.
- Strong problem-solving skills, with the ability to adapt to changing situations.
- A commitment to continuous learning and development, staying up-to-date with industry trends and best practices.
- Enjoy a generous team member discount on our range of candles and homewares.
- Participate in our monthly bonus program, providing an opportunity to shine and earn rewards.
- Bask in the warmth of a supportive environment, where your growth and development are nurtured.
- 'Start here, go anywhere' – We believe in providing an environment where your career can shine as brightly as a well-lit candle.
Estimated Salary: AU$60,000 - AU$80,000 per annum, depending on experience.
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