Leading Customer Experience Manager

2 weeks ago


Penrith Municipality, Australia Foot Locker Full time

At Foot Locker, we're looking for a dedicated and results-driven individual to join our team as an Assistant Manager.

About the Role

This is a key leadership position that requires someone who is passionate about delivering exceptional customer experiences and driving sales growth. As an Assistant Manager, you will be responsible for coaching and mentoring your team to achieve sales targets and provide outstanding service to customers.

You will work closely with the Store Manager to develop and implement strategies to drive business growth, manage store operations, and ensure a positive and inclusive work environment.

Key Responsibilities
  • Cultivate a high-performing team by providing coaching, guidance, and feedback to ensure excellent customer service and sales performance.
  • Develop and maintain strong relationships with customers, colleagues, and vendors to drive sales growth and improve customer satisfaction.
  • Maintain a thorough knowledge of products, services, and trends to provide expert advice to customers and make informed buying decisions.
  • Manage store operations, including visual merchandising, inventory management, and asset protection, to ensure a safe and efficient shopping experience.
  • Stay up-to-date with industry trends and competitor activity to inform business decisions and stay ahead of the competition.
What We Offer

We offer a competitive salary of $$$55,000 - $65,000 per year**, depending on experience, as well as opportunities for career growth and development in a dynamic and fast-paced retail environment.

As a valued member of our team, you can expect a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements
  • Minimum 1 year of experience in a customer-facing role, preferably in a retail or sales environment.
  • Proven leadership skills, with the ability to motivate and coach a team to achieve sales targets and deliver exceptional customer service.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and vendors.
  • A passion for delivering exceptional customer experiences and driving sales growth.

The estimated annual salary for this role is approximately $60,000, based on market data and location.



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