Customer Experience Associate
6 days ago
We are seeking a talented and enthusiastic Customer Experience Associate to join our dusk team in Australia or New Zealand. As a Customer Experience Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth in one of our 140+ stores.
About the RoleThis is a fantastic opportunity for someone who is passionate about providing outstanding customer service and has a keen eye for detail. You will be responsible for creating a warm and inviting atmosphere, engaging with customers, and promoting our range of candles and homewares.
Key Responsibilities- Deliver excellent customer service, ensuring every customer interaction is positive and memorable.
- Contribute to achieving key performance indicators (KPIs) by maintaining a high level of product knowledge and visual merchandising standards.
- Work collaboratively with colleagues to create a harmonious work environment and drive business results.
- Provide expert advice on our products, identifying opportunities to upsell and cross-sell.
- Maintain a clean and organized store environment, adhering to visual merchandising guidelines.
To succeed in this role, you will need to possess excellent communication and interpersonal skills, a passion for delivering exceptional customer experiences, and a can-do attitude. If you are a motivated and enthusiastic individual who thrives in a fast-paced retail environment, we encourage you to apply.
Benefits- Enjoy a generous team member discount on our range of candles and homewares.
- Participate in our monthly bonus program, recognizing your contribution to our success.
- Benefit from ongoing training and development opportunities, helping you grow your career with dusk.
The estimated salary for this role is around $50,000 - $65,000 per annum, depending on location and experience. We offer a supportive and inclusive work environment, where you can shine and make a real difference in the lives of our customers.
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