Data Center Operations Specialist

2 months ago

Melbourne, Victoria, Australia Equinix Full time

About the Role

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. As a Data Center Operations Specialist, you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

Key Responsibilities

  • Install and configure network devices, including rack and stack of equipment such as routers, servers, switches, and firewalls.
  • Install software updates and security patches for customer equipment.
  • Install cross-connects, Unshielded Twisted Pair (UTP), and Fiber, and patch cables.
  • Provide remote technical support via phone call, email communication, web application, and other means for emergency network outages and troubleshooting of network equipment, switches, and servers.
  • Monitor network activities, including alert reports, error reports, and network performance statistics, and report to ensure uptime and efficient resolution of issues.
  • Assess and recommend customers on a better way to improve network operations and integrated hardware/software.
  • Prepare and maintain documentation of customer network inventory, troubleshooting procedures, and resolution to issues.
  • Maintain accurate records of work operations, events, and logs to produce concise reports to company management.
  • Upgrade network equipment, including fans, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive, and other components.
  • Perform tape backup to protect important customer information.
  • Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR), and other tools to locate faults on fiber networks.
  • Use advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables.

Benefits

  • Bonus, health allowance, and loading on all shifts.
  • 5 weeks annual leave, full training, and onboarding provided.
  • Company focus on internal promotions and development of employees.
  • Loads of more company perks, wellness, health, and financial benefits.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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