Customer Service Officer

3 weeks ago


Canberra, ACT, Australia First People Recruitment Solutions Full time

About the Role

The successful candidate will contribute to the Territories Stolen Generations Redress Scheme, targeting the healing of trauma in Stolen Generations survivors. This initiative focuses on individuals removed from the Northern Territory, the Australian Capital Territory, and the Jervis Bay Territory during Commonwealth administration.

Key Responsibilities

  • Engage with Aboriginal and Torres Strait Islander peoples, providing a sensitive and respectful service.
  • Work within a multi-disciplinary team, being flexible and adaptable in a changing environment.
  • Develop customer-focused relationship building skills, incorporating trauma-informed care principles: safety, empowerment, connection, choice, and control.
  • Maintain comprehensive and detailed case management records with high-level attention to detail.
  • Organize competing priorities and monitor service delivery.

What's on Offer

The successful candidate will be offered an APS5 equivalent hourly rate contract, based in Woden, ACT. A Baseline Security Clearance and a National Police Check are preferred, or willingness to obtain.



  • Canberra, ACT, Australia Randstad Full time

    We are seeking a highly skilled and experienced customer service and administration officer to join our team at Randstad. The ideal candidate will have excellent attention to detail and strong written and verbal communication skills.Key Responsibilities:Provide general administrative support, including document management and scheduling.Manage incoming calls...


  • Canberra, ACT, Australia Randstad Full time

    We are seeking skilled professionals for customer service and administration roles at the APS4 level. The ideal candidate must possess excellent attention to detail and strong written and verbal communication skills.Key Responsibilities:Provide general administrative support, including document management and scheduling.Deliver professional customer service...


  • Canberra, ACT, Australia ignite Full time

    We are looking for a highly skilled Customer Service and Support Officer to join our team at Ignite. The successful candidate will be responsible for providing expert advice and support to customers in relation to travel documents.The role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced...


  • Canberra, ACT, Australia ignite Full time

    Customer Service and Support OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Support Officer. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in relation to travel documents.Key Responsibilities:Conduct customer...


  • Canberra, ACT, Australia ignite Full time

    Job Description:We are seeking a Customer Service and Support Officer to provide advice and support to customers in relation to travel documents. The role will require the officer to work face-to-face with customers and with the back office for production and office support.The successful applicant will be responsible for performing straightforward or...


  • Canberra, ACT, Australia Capital Region Community Services Ltd Full time

    About the RoleThe Customer Service and Facilities Officer will provide support to the CRCS Customer Service team and the Facilities Coordinator to effectively manage facilities and ICT equipment/assets across CRCS sites.Key ResponsibilitiesAssist the Facilities Coordinator to manage and administer facilities, assets, and ICT equipment, including maintenance...


  • Canberra, ACT, Australia Randstad Full time

    We are looking for a highly skilled customer service and administrative professional to join our team at the APS4 level. The ideal candidate will have a strong focus on customer satisfaction, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Administrative Support: Provide general administrative support,...


  • Canberra, ACT, Australia Randstad Full time

    Job Summary: We are seeking a highly skilled Customer Service Administrator to join our team at Randstad. As a key member of our office operations team, you will play a vital role in ensuring the smooth day-to-day operation of our office while providing exceptional administrative support to our management team.About the Role: The ideal candidate will possess...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member will be responsible for efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation. This role requires a high level of reliability, attention to detail, and excellent communication skills.Key ResponsibilitiesManage daily mail and courier operationsHandle...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member will be responsible for efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation. This role requires a high level of reliability, attention to detail, and excellent communication skills.Key ResponsibilitiesManage daily mail and courier operationsHandle...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member role at Canon is a dynamic position that requires a highly reliable individual with a keen eye for details and excellent administrative skills. The successful candidate will be responsible for efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member will be responsible for efficiently handling and sorting of mails, ensuring its accurate distribution and timely delivery within the organisation. This role involves working in a fast-paced team environment on a client's site, focusing mainly on mail and courier management.Key Responsibilities:Daily mail and...


  • Canberra, ACT, Australia Canon Full time

    About the RoleAs a Customer Service Team Member at Canon Business Services ANZ, you will play a vital role in ensuring the efficient handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation.Key Responsibilities:Manage daily mail and courier operationsHandle and resolve customer phone and email...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member position at Canon is a dynamic role that involves efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation.Key Responsibilities:Manage daily mail and courier operationsHandle and resolve customer enquiries via phone and emailMaintain office equipment,...


  • Canberra, ACT, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking passionate individuals to fill the role of Visitor Services Officer on behalf of our client.This role involves delivering exceptional customer service and providing accurate information to visitors.The position requires a high level of empathy and self-awareness, as well as strong problem-solving abilities.As a Visitor Services...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member position at Canon is a dynamic role that involves efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation.Key Responsibilities Include:Daily mail and courier managementHandling and resolving customer enquiriesMaintaining office equipment, supplies and...


  • Canberra, ACT, Australia Canon Full time

    About the RoleAs a Customer Service Representative at Canon, you will be working in a fast-paced team environment on a client's site. Your primary focus will be on efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation.Key ResponsibilitiesDaily mail and courier managementHandling and resolving...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member will be responsible for efficiently handling and sorting of mails, ensuring accurate distribution and timely delivery within the organisation. This role requires a high level of reliability, attention to detail, and excellent communication skills.Key ResponsibilitiesManage daily mail and courier operationsHandle...


  • Canberra, ACT, Australia Canon Full time

    About the Role The Customer Service Representative plays a crucial role in ensuring the efficient handling and distribution of mails within the organisation. This involves daily mail and courier management, including accurate sorting and timely delivery. The scope of the role includes: Daily management of mail and courier services Handling and resolving...


  • Canberra, ACT, Australia Canon Full time

    About the RoleThe Customer Service Team Member role at Canon involves efficiently handling and sorting mail, ensuring accurate distribution and timely delivery within the organisation. This fast-paced team environment requires a reliable individual with a keen eye for detail and good computer literacy.Key Responsibilities:Daily mail and courier...