Customer Experience Specialist

4 weeks ago


Sydney, New South Wales, Australia SOFITEL Full time

Sofitel Sydney Darling Harbour, a luxury hotel blending French Art de Vivre and local culture, invites applicants for the role of Customer Experience Specialist. This position requires providing exceptional service to guests while maintaining a clean and welcoming environment.

Key responsibilities include:

  • Ensuring warm and personalized service to all guests
  • Maintaining tables, service areas, and equipment in impeccable condition
  • Embodying the art of French hospitality through a positive attitude and dedication to excellence

We offer an attractive salary of $60,000 - $80,000 per annum, depending on experience. The successful candidate will also receive benefits including:

  • Industry-wide discounts on accommodation, dining, and lifestyle services
  • Daily discounted coffee and access to the Ambassador dining menu
  • A comprehensive training program to enhance skills and knowledge

To be eligible for this role, you must have:

  • Strong communication and interpersonal skills
  • Previous experience as a barista or similar role with excellent beverage knowledge
  • A friendly and guest-focused attitude with a passion for delivering exceptional experiences
  • A high standard of grooming and presentation
  • Current Responsible Service of Alcohol (RSA) Certificate

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional luxury experiences for our guests. If you share our commitment to service excellence, innovation, and diversity, we encourage you to apply.



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