Customer Experience Specialist

4 weeks ago

Sydney, New South Wales, Australia Kincare Full time

About Kincare:

We are a healthcare provider dedicated to delivering high-quality care to our customers.

The role of Customer Experience Specialist is an exciting opportunity to join our team and make a real difference in people's lives.

This 12-month secondment position offers the chance to work in a dynamic environment, collaborating with our multidisciplinary team to drive billable hours and maximize customer satisfaction.

Key Responsibilities:

  • Drive Revenue Growth: Maximize billable hours within scope while supporting CHSP customer journeys.
  • Stakeholder Engagement: Collaborate with relevant stakeholders to manage requests, complaints, and escalations.
  • Procedure Management: Follow established procedures and manage requests according to documented information in Salesforce or emails.
  • Incident Management: Manage incidents, hazards, and complaints in alignment with respective policies and escalate where required.
  • Clinical Escalation: Ensure all clinical situations are escalated to the appropriate clinical team in a timely manner.
  • Financial Management: Manage invoicing inquiries, direct debit requests, and fee considerations requests.

Requirements:

  • A strong customer experience focus gained through working in CHSP or similar previous roles.
  • Demonstrated experience in an office/administration role.
  • Advanced written and verbal communication skills.
  • Ability to build strong internal relationships, including working within a multidisciplinary team.
  • Ability to meet deadlines, work under pressure, and manage multiple priorities.
  • Strong organisational and analytical skills.
  • Ability to work independently and proactively, identifying issues and potential solutions.
  • Advanced computer skills, including word processing, excel, power point, and database management.

Salary:

This full-time position comes with a competitive salary package of AU$80,000 - AU$110,000 per annum, commensurate with experience.

Benefits:

We offer a range of benefits, including:

  • A supportive and collaborative work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive employee assistance program.
  • Access to exclusive staff discounts and rewards.

About You:

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer experiences.

If you are a driven and results-oriented professional with a strong background in customer service, we encourage you to apply for this exciting opportunity.

Applications Close:

Please submit your updated CV via the link above. We are not accepting external applications at this time.

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