IT Support Team Leaders

3 weeks ago

Adelaide, South Australia John Holland Full time

About John Holland

We're a leading infrastructure company that's transforming lives with our work. Our purpose is simple – we create better lives for people through everything we do.

We've always known that infrastructure is about people – our customers, our employees, and the communities we work with every day.

That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

As a key member of our IT team, you'll be part of the team that's up for the challenge of transforming lives for good.

About IT at John Holland

We're at the forefront of AI in construction and are undertaking a large digital transformation. Our internal IT team is focused on forging John Holland's next evolution of construction through service delivery excellence, optimised and resilient infrastructure, secure technology and mindset, innovative and scalable technology solutions, data-driven culture, and best-in-class digital experiences.

IT Support Technician Role

This is a unique opportunity to join our team as an IT Support Technician. You'll be solutions-focused, curious, energetic, diligent, and motivated by engaging with users, understanding their needs, providing an excellent service experience, and seeing issues through to resolution in this customer-facing role.

As an IT Support Technician, you'll be responsible for supporting our technical infrastructure, daily level 2 end-user support, and maintenance and administration of IT systems in a diligent and responsive manner to ensure a high level of service to the business.

Key Responsibilities

  • Support all systems, applications, and infrastructure under our IT Service Delivery Model
  • Work to resolve Level 2 support requests, phone calls, and walk-up requests
  • Provide support to the wider IT team to manage, install, test, and troubleshoot new technology and systems
  • Assist in reviewing technologies to determine suitability for the project and wider business
  • Support SMEs in the implementation of supported applications & systems
  • Maintain, assign, and reassign IT devices and assets
  • Mobilise, support, and demobilise project offices, including installing network hardware and video conferencing equipment and end-user device installs at desks

Requirements

  • Tertiary qualifications in Computing or other relevant discipline
  • Significant Help Desk and Level 2 support experience ideally within construction/engineering
  • Strong IT networking and troubleshooting skills
  • M365, Service Now, MS Teams, and Intune experience
  • Excellent time management and organisational skills
  • A logical approach to problem-solving and strong attention to detail
  • Positive attitude and superior customer service skills

IT Support Team Leader Role

As a Team Leader, you'll be responsible for leading a small team of Technicians in delivering IT support to our offices and project locations, including mobilising/demobilising construction project sites and supporting technical infrastructure, providing daily level 2 end-user support, and managing stakeholders at all levels.

As a Team Leader, you'll need well-developed project management skills and the ability to get the most out of every day, including supporting after-hours escalations as required.

Key Responsibilities

  • Monitor, follow up, and advise stakeholders on the progress of outstanding support requests
  • Support the management, installation, review, and testing of new technology
  • Manage infrastructure requests, including mobilisation and decommission of project offices
  • Maintain and adhere to user, data, and business privacy requirements
  • Develop comprehensive documentation of the installed environment and system design
  • Maintain the installed environment to ensure reliability and stability
  • Ensure solutions and systems are appropriately backed up
  • Identify issues with current processes and work with IT teams to improve and develop those processes
  • Streamline routine tasks

Requirements

  • Tertiary qualifications in Computing or other relevant discipline
  • Experience at Team Leader level delivering Level 2 support in Construction/Engineering industry highly regarded
  • Strong IT networking and troubleshooting skills
  • Expertise in M365, Azure AD, Service Now, Intune, MS Teams, and Microsoft 365
  • Excellent project management, time management, and organisational skills
  • A logical approach to problem-solving and strong attention to detail
  • Strong stakeholder and vendor management experience
  • Track record in uniting, developing, and upskilling teams of all skill levels
  • Ability to build and promote a positive work culture for immediate team and to influence the wider team culture

What's in it for you

We're about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.

We offer:

Competitive remuneration with salary continuance, and salary sacrifice options.

Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange, and two extra days to prioritise your wellbeing.

Career progression underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities.

Learning and development opportunities where you'll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.

Inclusion, diversity, and equity is part of how we work. We want everyone at John Holland to feel that they belong – that's why we're working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We've also got active employee resource groups that support our commitments, including those around gender equality and reconciliation.

Flexible working that works for you as we know flexibility means different things to different people. Whether it's flexi-hours, flexi-parenting, flexi-leave, flexi-shifts, or flexi-work, we're committed to helping our people work flexibly.

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