Executive Customer Relationship Manager

3 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $100,000 - $150,000
Customer Relationship Executive

We are seeking a skilled and experienced Customer Relationship Executive to join our team. As a key member of our operations team, you will play a vital role in managing relationships with our top business customers.

The ideal candidate will have a proven track record of building and nurturing strong, long-lasting relationships with high-value business customers. They will be responsible for acting as the primary point of contact, demonstrating a deep understanding of their business needs and providing personalized assistance to address their concerns effectively.

This is an excellent opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer service. If you are a team player with excellent interpersonal and communication skills, we encourage you to apply for this exciting role.

About the Role

This is a unique opportunity to join our team as a Customer Relationship Executive. You will be responsible for:

  • Building and nurturing strong, long-lasting relationships with our high-value business customers.
  • Acting as the primary point of contact, demonstrating a deep understanding of their business needs and providing personalized assistance to address their concerns effectively.
  • Providing exceptional customer service to our high-value customers, responding promptly to their inquiries and resolving any issues or complaints they may have.
  • Serving as a point of escalation for complex customer issues, collaborating with internal teams to find appropriate solutions.
  • Maintaining accurate and up-to-date customer records in our CRM system.

This role requires a high level of organizational skill, attention to detail and the ability to work effectively in a fast-paced environment.

Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Previous experience in a customer-facing role, preferably managing high-value customers in a B2B environment.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
  • Excellent problem-solving and conflict resolution abilities.
  • Detail-oriented with exceptional organizational skills to manage a large portfolio of business customers.
  • Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
  • Demonstrated commitment to delivering outstanding customer service.

You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.
  • The opportunity to make a real difference in the lives of our customers.

We are committed to creating a workplace that values diversity and inclusion.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting role.

Please submit your resume and a cover letter outlining your relevant skills and experience.

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