Customer Relationship Manager

4 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $90,000 - $120,000

Role Overview:

We are seeking a highly skilled Customer Relationship Manager to join our team. As a CRM Specialist, you will be responsible for developing and executing campaigns that drive tangible results and enhance customer relationships.

This is a full-time, on-site role at our Melbourne CBD office.

Key Responsibilities:
  • Contribute to the development of our company's CRM strategy for global markets.
  • Design and execute communication plans to improve user experience and player lifecycle stages.
  • Collaborate with Content and Marketing teams to identify offers to promote.
  • Research and source content to communicate with players.
  • Monitor and analyze email/SMS/Webpage Pop Up campaign results, including completing weekly/monthly KPI reports.
  • Stay informed of CRM best practices, trends, and tools.
Requirements:
  • High-end retention marketing knowledge.
  • Patient team player with ability to work across departments.
  • An eye for detail, enhancing customer experience through top-line communication.
  • Fluent English written and spoken.
  • Experience working with creative teams, such as digital design, to prepare visual assets for campaigns.
  • Detail-oriented and well-organized.
  • HTML/CSS knowledge.
  • Excel/Spreadsheet knowledge.
  • Hands-on experience with EDM & other CRM marketing tools.
Benefits:
  • A chance to own the customer journey from end-to-end.
  • A collaborative work environment with experienced professionals.
  • The opportunity to develop and implement effective CRM strategies.

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