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Insurance Claim Specialist
3 weeks ago
At Suncorp, we are seeking an insurance professional to manage a portfolio of workers compensation claims. The successful candidate will ensure our injured customers receive the appropriate treatment and rehabilitation.
The key responsibilities include processing claims efficiently and effectively, with strong communication skills to provide stakeholders with necessary information related to claims management.
As a Claims Advisor, you will determine entitlements, analyze medical and rehabilitation data, assess claim value, and explore options to support positive outcomes for stakeholders.
Key Responsibilities :- Build strong relationships with claimants, employers, brokers, and treatment providers.
- Manage claims proactively using best practice strategies.
- Review medical, financial, and rehabilitation reports for accurate claim assessment.
- Ensure activities are completed within legislative and regulatory timeframes.
- Communicate with stakeholders via phone, correspondence, meetings, and hearings.
- Collaborate with internal teams and external stakeholders for proactive claims management.
- Strong customer support experience.
- Ability to engage, collaborate, and work well within a team to achieve excellent customer outcomes.
- Business acumen, including data analysis and opportunity identification.
- Stakeholder management skills to handle expectations and needs of multiple parties.
- Desirable but not essential: Certificate IV or Diploma in Personal Injury Management, or a degree in Business, Law, Commerce, or related fields.
We seek highly motivated, goal-oriented, and results-driven candidates who are eager to help others and deliver outstanding customer service.
Benefits :Suncorp offers a range of benefits to support, empower, and reward our employees, including:
- Employee discounts at major retailers and across our brands.
- Study support for continuous learning.
- 20 weeks parental leave for primary carers.
- Wellness initiatives including health insurance discounts and gym memberships.
More details can be found on our website.
Why Choose Us :At Suncorp, our purpose is to build futures and protect what matters. We are committed to being customer-obsessed, innovative, and performance-driven, fostering a culture of caring, courage, and integrity.
