Claims Advisor

2 weeks ago

Tasmania, Australia Buscojobs Full time
We are looking for a customer-focused insurance professional to join our Hobart workers compensation claims team as a Claims Advisor.
This exciting opportunity involves managing a portfolio of workers compensation claims, ensuring our injured customers are well supported and receive the appropriate treatment and rehabilitation.
You will be responsible for processing claims efficiently and effectively, with strong communication skills to provide key stakeholders with necessary information related to claims management.
In this role, you will determine entitlements, analyze medical and rehabilitation data, assess claim value, and explore options to support positive outcomes for stakeholders.
If you want to be part of a team that excels in personal injury claims management, this could be the right opportunity for you.
What you'll do : Build strong relationships with claimants, employers, brokers, and treatment providers.
Manage claims proactively using best practice strategies.
Review medical, financial, and rehabilitation reports for accurate claim assessment.
Ensure activities are completed within legislative and regulatory timeframes.
Communicate with stakeholders via phone, correspondence, meetings, and hearings.
Collaborate with internal teams and external stakeholders for proactive claims management.
What you'll bring : Strong customer support experience.
Ability to engage, collaborate, and work well within a team to achieve excellent customer outcomes.
Business acumen, including data analysis and opportunity identification.
Stakeholder management skills to handle expectations and needs of multiple parties.
Desirable but not essential: Certificate IV or Diploma in Personal Injury Management, or a degree in Business, Law, Commerce, or related fields.
We seek highly motivated, goal-oriented, and results-driven candidates who are eager to help others and deliver outstanding customer service.
We offer excellent working conditions and support from industry experts.
What we can offer you Suncorp's benefits are designed to support, empower, and reward our employees, including: Employee discounts at major retailers and across our brands.
Study support for continuous learning.20 weeks parental leave for primary carers.
Wellness initiatives including health insurance discounts and gym memberships.
Note: Benefits may vary based on role, level, and location.
More details can be found on our website.
Why you'll love working with us At Suncorp, our purpose is to build futures and protect what matters.
We are committed to being customer-obsessed, innovative, and performance-driven, fostering a culture of caring, courage, and integrity.
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