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Warranty Claims Specialist

2 months ago

Melbourne, Victoria, Australia AEH Group Full time

Position Overview:

Are you meticulous and possess strong organisational abilities? Do you excel in structured environments? If so, we have an exciting opportunity for you.

About the Role:

We are looking for a dedicated Group Warranty Officer to become an integral part of our dynamic team at Rural Group. This role involves managing warranty claims across multiple locations, ensuring efficient processing and communication.

Company Background:

Rural Group is a member of the AEH Group, a collective of agricultural machinery dealerships throughout Australia. We pride ourselves on our commitment to quality products and exceptional service, with a robust network that offers extensive career growth and training opportunities.

Key Responsibilities:

  • Evaluate, prepare, and submit warranty claims.
  • Monitor and follow up on claims to guarantee prompt processing.
  • Act as the main contact for warranty inquiries from service teams and suppliers.
  • Provide updates on claim statuses and resolutions to relevant stakeholders.
  • Ensure compliance with manufacturer warranty policies and procedures.
  • Deliver training and guidance to service teams regarding warranty processes and best practices.

Candidate Profile:

  • Previous experience in a similar position.
  • Strong ability to prioritise and manage tasks effectively.
  • Exceptional attention to detail and a process-oriented mindset.
  • Outstanding organisational and communication skills.
  • Capability to work independently.

Benefits:

  • Attractive remuneration package.
  • Opportunities for continuous professional development and career progression.
  • A supportive team environment with approachable leadership.
  • Access to an Employee Assistance Program, including counselling sessions.
  • Uniform allowance to maintain a professional appearance.
  • Be part of a collaborative network of branches.

At Rural Group, we are dedicated to delivering high-quality products and outstanding customer service. We aim to empower our team members to achieve their professional aspirations.