Warranty Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Ford Motor Company Full time
Job Summary

We are seeking a highly skilled Warranty Support Specialist to join our team at Ford Motor Company. As a key member of our warranty team, you will be responsible for leading local warranty training, managing the Warranty Counselling Process (WCP), and providing general warranty support to dealers in Australia and New Zealand.

Main Responsibilities:
  • Develop and deliver warranty training material to dealers
  • Lead the Warranty Counselling Process (WCP) and support dealer self-reviews and desktop reviews
  • Provide general warranty assistance to dealers, including prior approval, claim adjudication, and claim support
  • Maintain dealer warranty metrics and support Warranty & Policy (W&P) Manual opportunities for improvement
  • Action warranty claim reviews and manage market-specific special policy variations
Requirements:
  • Tertiary qualification in Education or a Trade qualification with more than 3 years experience in warranty roles
  • Above average proficiency with MS Office products
  • Proficiency/knowledge of warranty processes and dealer processes
  • Strong verbal and written communication skills
  • Ability to drive for results and interact with regional markets
Preferred Qualifications:
  • Ford warranty experience with strong technical understanding
  • Understanding of Ford Dealer Service operations and previous Dealer/field experience highly desirable
  • Ability to build relationships with Technicians and Dealers
  • Ability to maintain positive attitude and influence the team culture when faced with demanding internal and customer expectations and changing requirements

We offer a range of benefits, including work-life balance, recharge and rejuvenate time, and access to the latest Ford vehicles. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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