Melbourne Hotel Operations Manager
1 week ago
Rydges is one of Australia and New Zealand's leading experience companies, encompassing Entertainment, Ventures, and Travel businesses. We strive to make a positive impact on our people, communities, and environment.
Australian owned and operated for over 30 years, we operate quality hotels with a down-to-earth approach, providing genuine local hospitality and quality essentials.
Located in the heart of Melbourne's theatre district, Rydges Melbourne offers urban sophistication and warm local hospitality, with a focus on guest service and amenities.
We're seeking a seasoned hotel operations manager to provide world-class customer service, solve problems, and fit in with our 'Can Do' culture.
Key Responsibilities:- Manage daily hotel operations, ensuring seamless check-in and check-out processes, resolving issues or complaints promptly.
- Supervise and coordinate hotel staff activities, including scheduling, training, and performance evaluations.
- Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.
- Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.
The estimated salary for this role is around $80,000 - $110,000 per annum, depending on experience. As a Rydges team member, you'll enjoy incredible benefits, including discounts from day one, 50% off stays at EVT hotels, movie tickets, and rapid career growth opportunities through our network.
Requirements:- Leadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.
- Problem-Solving: Capacity to quickly address and resolve issues in a fast-paced hospitality environment.
- Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.
- Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly.
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