Melbourne Hotel Operations Manager

3 weeks ago

Melbourne, Victoria, Australia Rydges Full time

About Rydges Melbourne

Rydges Melbourne is a vibrant hotel located in the heart of Melbourne's theatre district. We're looking for a Hotel Duty Manager to join our team and provide exceptional customer service to our guests.

As a Hotel Duty Manager, you will be responsible for managing the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments. You will ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.

Key responsibilities:

  • Manage the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
  • Ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.
  • Supervise and coordinate activities of hotel staff, including scheduling, training, and performance evaluations.
  • Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.
  • Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.
  • Handle guest inquiries and complaints in a professional and courteous manner, striving to exceed guest expectations.
  • Collaborate with other departments to coordinate services and activities, ensuring seamless guest experiences.
  • Manage and oversee special projects and events as assigned by the hotel management.

Benefits & perks

At Rydges Melbourne, we offer a range of benefits and perks to our staff, including:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at Rydges hotels.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our Rydges network.
  • Local community involvement, volunteering and charitable giving.

Skills & experience

We're looking for a Hotel Duty Manager with:

  • Leadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.
  • Problem-Solving: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment.
  • Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.
  • Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly.
  • Communication Skills: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations.
  • Attention to Detail: Being meticulous in overseeing all aspects of hotel operations, from cleanliness to service quality, to maintain high standards and guest satisfaction.

Experience: Minimum 1 Year Hotel Experience

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