Melbourne Hotel Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Rydges Full time

About Rydges

Rydges is an Australian and New Zealand owned and operated hospitality company with a passion for delivering genuine local hospitality. With a refreshingly down-to-earth approach, Rydges provides quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand.

About the Role

We are seeking a skilled Duty Manager to oversee the daily operations of our Rydges Melbourne hotel. As a key member of our team, you will be responsible for managing the front desk, housekeeping, food and beverage, and maintenance departments to ensure seamless guest experiences.

Key Responsibilities:

  • Ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.
  • Supervise and coordinate activities of hotel staff, including scheduling, training, and performance evaluations.
  • Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.
  • Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.
  • Handle guest inquiries and complaints in a professional and courteous manner, striving to exceed guest expectations.

Benefits & Perks

At Rydges, we value our team members and offer a range of benefits and perks to support their career growth and well-being. These include:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at Rydges hotels.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our Rydges network.
  • Local community involvement, volunteering and charitable giving.

Skills & Experience

  • Leadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.
  • Problem-Solving: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment.
  • Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.
  • Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly.
  • Communication Skills: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations.

Minimum 1 Year Hotel Experience

How to Apply

For more information on this role and to explore other job opportunities at Rydges, please visit our website at [insert website URL].

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