Service Team Coordinator

6 days ago


Brisbane, Queensland, Australia AUTOrecruit Full time
Job Description

As a Senior Service Advisor at AUTOrecruit, you will play a crucial role in ensuring the smooth operation of our dealership's service department.

We are seeking an experienced and skilled Service Advisor to join our team. The ideal candidate will have a proven track record of providing exceptional customer service, managing repair orders efficiently, and working effectively within a fast-paced environment.

The successful candidate will receive a competitive remuneration package of approximately £45,000 - £55,000 per annum, depending on experience.

Key Responsibilities
  • Provide excellent customer service, addressing queries and concerns in a professional and courteous manner.
  • Manage repair orders from initial diagnosis to completion, ensuring accuracy and efficiency.
  • Work closely with technicians, managers, and other departments to ensure seamless communication and coordination.
  • Maintain accurate records and reports, utilizing computer systems to stay organized and up-to-date.
  • Develop and implement strategies to increase customer satisfaction and loyalty.
Requirements
  • Minimum 3 years of experience as a Service Advisor in a busy dealership environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Excellent organizational and time management skills, with the capacity to multitask and prioritize tasks effectively.
  • Computer literacy and proficiency in using dealership management systems.
  • Ability to work independently and as part of a team, with a flexible approach to changing priorities and deadlines.
Benefits

In addition to the competitive salary, we offer a comprehensive benefits package, including:

  • Opportunities for career growth and professional development.
  • A supportive and collaborative team environment.
  • Flexible working arrangements, including remote work options.
  • Ongoing training and support to enhance your skills and knowledge.


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