Transformation Lead

2 days ago

Brisbane, Queensland, Australia beBeeChange Full time $180,000 - $210,000

Job Title:

Transformation Lead

We are seeking a Transformation Lead to drive strategic change and lead our customer-facing teams to excellence.

Key Responsibilities:

  • Develop and deliver robust transformation strategies that support successful project and program outcomes.
  • Lead the development of our change management practice, embedding tools, frameworks, and standards across teams.
  • Drive continuous improvement through stakeholder education and evolution of change maturity.
  • Develop and lead strategic communications aligned to our customer service vision.
  • Support delivery excellence and embed best-in-class ways of working across teams.
  • Own and optimize our operations and manage critical incident communications.
  • Embed a customer-obsessed, high-performance culture across the team, supporting talent, development, and succession planning.

Requirements:

  • Proven leadership experience (5+ years), with a track record of mentoring and developing high-performing teams.
  • Advanced change management capability, with experience applying methodologies in large-scale customer-facing environments.
  • Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites.
  • Exceptional communication and stakeholder engagement skills, including with senior leaders.
  • Skillful in influencing and negotiating to drive adoption and alignment across diverse teams.
  • Experience managing operational communications and digital platforms.

What We Offer:

  • Access to exclusive wellbeing support, career development, and recognition programs.
  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually.
  • Paid study support, career breaks, on-the-job learning, and referral bonuses.
  • Free coaching, employee council access, and confidential EAP access.
  • Discounts at retailers, insurance savings, gym memberships, and reduced super fees.
  • Volunteer leave, donation matching, and emergency response leave.
  • Performance-based bonuses and Suncorp shares for eligible employees.

About Us:

We believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected.

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