Associate - Contractor Management Specialist
5 days ago
ISN is a global leader in contractor and supplier management, established in 2001. We work closely with top clients in various regions to connect them with safe and reliable contractors and suppliers, incorporating due diligence in the contractor management process.
The RoleWe are seeking a full-time Customer Service Associate to proactively service and support our contractor/supplier clients. This role is part of our rotational programme, where you will receive training and development opportunities to grow your career.
Responsibilities- Field incoming calls and enquiries, inside sales, and help customers navigate ISNetworld.
- Participate in a 7-week training programme, covering soft skills development, customer service excellence, and ISN products and services.
- Work collaboratively with a mentor to guide you and provide support.
- Bachelor's degree and/or equivalent work experience.
- Excellent verbal and written communication skills.
- Excellent customer service orientation (0 – 4 years of experience).
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications).
Our Sydney team is dynamic and supportive, with a focus on professional development and growth. You will have opportunities to work with a variety of clients and develop your skills in contractor and supplier management.
What We Offer- Total annual compensation consists of base salary and target incentives.
- Up to $400 AUD reimbursement for office parking or public transportation.
- Monthly cell phone reimbursement.
- 100% company-paid supplemental health insurance premiums for employees and dependents.
- Long-Term & Short-Term Disability Coverage.
- Hybrid working schedule with lunch provided on in-office days.
- Domestic and international travel opportunities.
- 11% superannuation contribution.
- Time Off & Paid Holidays.
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