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Reservations Team Member

1 month ago

Sydney, New South Wales, Australia Merivale Full time

The Role

We are seeking a skilled Reservations Coordinator to join our dynamic Merivale Reservations Team. As a key member of our hospitality team, you will be responsible for managing reservations for special events, building relationships with our venue managers, and providing exceptional customer service.

You will work across a portfolio of iconic bars, restaurants, and night spots, including ivy, Establishment, Mr Wong, Totti's, The Newport, Coogee Pavilion, and many more.

Key responsibilities include:

  • answering a large volume of phone and email inquiries and resolving customer service questions
  • managing reservations for special events such as Valentine's Day, Melbourne Cup, Mardi Gras, and New Year's Eve
  • building relationships with our venue managers

We operate 7 days a week, 365 days a year, and require flexibility to work a rotating roster including weekdays, weekends, and nights. Your hours will be between 9am – 9pm at the latest.