Program Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $96,000 - $124,000
Job Overview

This is a Customer Experience Program Manager role with responsibilities that include managing customer experience initiatives, identifying opportunities for improvement, and testing solutions.

Key Responsibilities:
  • Drive and manage CX programs ensuring timely delivery and alignment to objectives.
  • Collaborate with stakeholders to identify and diagnose challenges affecting customer experience.
  • Work cross-functionally to design, test, and implement scalable initiatives enhancing the customer experience.
  • Leverage data for insight by querying and interpreting metrics at an appropriate level of detail.
  • Engage stakeholders effectively by articulating recommendations, trade-offs, and implications of customer experience initiatives.
  • Maintain regular reporting processes ensuring stakeholders have timely access to customer experience metrics and trends.
The Ideal Candidate
  • Should have consulting or in-house strategy/data & analytics experience.
  • A true passion for data and advanced analytics skills or SQL are required.
  • Strong communication and stakeholder management skills are essential.
  • A comfort with ambiguity and vague problem-solving is necessary.
  • Candidates should have a curiosity, growth mindset, and willingness to learn in a fast-paced environment.
Preferred Qualifications
  • Proven ability to synthesise complex data into clear, actionable insights influencing business decisions.
  • Experience connecting customer data with broader business goals driving measurable outcomes.
  • Familiarity with hypothesis testing and dashboard/data visualisation tools is beneficial.

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