Digital Customer Experience Champion

1 day ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $135,000
Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success group, you will play a critical role in ensuring our customers achieve maximum value from our solutions.

You will serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimise their experience with our products. You'll work closely with cross-functional teams, including Account Directors, Project Managers, Solution Consultants, and Product Managers/Engineers, to deliver exceptional service and results.

Key Responsibilities:
  • Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
  • Partner with Account Directors (AD) and Solution Consultants (SC) to develop and execute account strategies aligned with customer objectives.
  • Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to Nuix solutions.
  • Champion the success of customers by optimising the performance and impact of their Nuix projects.
  • Advise customers on best practices for adopting Nuix solutions to enhance their experience and maximise value.
  • Coordinate and leverage global resources to support customers in achieving their desired outcomes.
  • Promote continuous customer engagement with Nuix through training programs and skill development.
  • Be across support and engineering related requests to provide confidence to the customer and help liaise with internal teams
  • Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.
Skills and Qualifications:
  • Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally within corporate, advisory or law enforcement sectors.
  • A focus in data privacy, forensic investigations, eDiscovery, etc. is highly desirable.
  • Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
  • High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
  • Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.
About Us

We believe in creating innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We're passionate about delivering exceptional customer experiences and fostering a dynamic and purposeful company culture.

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