Digital Service Experience Innovator

1 day ago

Sydney, New South Wales, Australia beBeeDesigner Full time $180,000 - $200,000

Drive innovation in digital service design, shaping end-to-end experiences that exceed client expectations.

As a Product Designer with a Service Design focus, you will play a pivotal role in crafting seamless journeys across digital and non-digital touchpoints. Your expertise will help reimagine how clients interact with our platforms.

Institutional Banking and Markets serves major corporate and government clients and institutional investors, offering a comprehensive suite of services including capital raising, transactional, and risk management solutions.

You will join the Digital Customer Crew - a cross-functional team passionate about delivering exceptional digital-first experiences for institutional clients and employees. Collaborating with product managers, engineers, service owners, and operations experts, you will design scalable, secure, and human-centred solutions that elevate the Transaction Banking customer journey.

Key responsibilities include leading service design initiatives to map and improve end-to-end customer journeys, facilitating co-design workshops and stakeholder alignment sessions, conducting user research and journey mapping, translating service insights into actionable digital product designs, collaborating with engineers and operations teams, championing human-centred design, and ensuring consistency across omni-channel experiences.

  • Map and improve end-to-end customer journeys across digital and physical channels.
  • Facilitate co-design workshops and stakeholder alignment sessions to uncover pain points, opportunities, and service gaps.
  • Conduct user research, journey mapping, and service blueprinting to inform design decisions.
  • Translate service insights into actionable digital product designs and prototypes.
  • Collaborate with engineers, product managers, and operations teams to deliver integrated service experiences.
  • Champion human-centred design and advocate for scalable design systems and service standards.
  • Ensure consistency and cohesion across omni-channel experiences, aligning with enterprise design systems.

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