Transforming Customer Experiences

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $140,000 - $180,000

Customer Experience Transformation Manager

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  • Job Description: As a seasoned customer experience expert, you will lead the development of a best-practice Voice of Customer (VOC) program to drive customer-centricity across our organization. Your key responsibility will be to create and implement strategies that enhance customer satisfaction, loyalty, and retention.
  • Key Responsibilities:
    • Design and implement VOC programs to capture customer feedback, identify trends, and inform business decisions.
    • Collaborate with cross-functional teams to integrate VOC insights into business processes and improve customer experiences.
    • Develop and maintain relationships with key stakeholders to ensure effective communication and buy-in for VOC initiatives.
  • Required Skills and Qualifications:
    • A minimum of 8 years' experience in customer experience management, preferably in a leadership role.
    • Demonstrated expertise in VOC methodologies, including research design, data analysis, and insight generation.
    • Proven track record of delivering successful customer experience projects, with measurable results and ROI.
  • Benefits:
    • Promote your professional development through our comprehensive training programs.
    • Be part of a diverse and inclusive workforce where everyone feels valued and respected.
    • Take advantage of our competitive remuneration package, including rewards and bonuses.
  • Life at Our Organization:
    • We value our employees' pride in working with us, with an impressive 93% saying they are proud to work here.
    • We strive to create a workplace that fosters diversity, equity, and inclusion, with over 25 ethnicities and 33 languages spoken by our employees.

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