Transforming Customer Experience

7 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $95,136 - $112,164
Customer Experience Strategist

We are seeking a skilled Customer Experience Strategist to provide advice and support on customer improvement initiatives. The successful candidate will work closely with internal and external stakeholders to implement customer experience improvement initiatives, serve as a customer advocate, and undertake projects and corporate initiatives.

This role involves analysing and interpreting customer experience data to identify improvements and implementing best practice solutions aimed at enhancing the customer experience.

The ideal candidate will have excellent analytical skills, experience in customer-centric design, and the ability to promote best practices to improve the customer experience.

  • Analyse customer experience data to identify areas for improvement
  • Promote customer-centric design approaches to ensure solutions are customer-focused
  • Implement customer experience improvement initiatives to enhance the customer experience
  • Serve as a customer advocate in all stakeholder engagements

This is a key role in shaping the customer experience and contributing to the success of our mission to transform government service delivery through digital solutions.

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