Trade Expert Customer Service Lead

20 hours ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,300
Customer Experience Manager Job

We are seeking an experienced Customer Service professional to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.

The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.

The successful candidate will have a proven track record in customer service management or team leadership, preferably within the automotive, trade, or a related technical industry. They will possess excellent communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.

This role offers an exciting opportunity for a motivated individual to make a real impact on our client's business. As a key member of the customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective leadership and strategic planning.

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