Leading Customer Service Roles Available

2 days ago

Brisbane, Queensland, Australia beBeeExcellence Full time
Customer Service Excellence Coordinator

Are you a meticulous individual with exceptional organisational skills? We are seeking an experienced Customer Service Excellence Coordinator to join our team. As a key member of the customer service department, you will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.

Key Responsibilities:
  • Oversee the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.
Benefits:
  • Full-time, long-term role with structured onboarding and professional development.
  • Monday to Thursday: 8am–4:45pm | Friday: 8am–1pm.
  • 4 weeks of annual leave, including Christmas/New Year shutdown.
  • Work with a down-to-earth, high-performing team that actually cares.

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