Customer Solutions Expert

1 day ago

Brisbane, Queensland, Australia beBeeCustomerSolutions Full time
Customer Solutions Specialist

We are seeking an experienced Customer Solutions Specialist to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.

About the Role:

This is a dynamic opportunity for a strategic leader passionate about driving customer excellence in a technical field. As a Customer Solutions Specialist, you will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

Key Duties & Responsibilities:
  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
Benefits:

You will have the opportunity to work with a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry. You will also receive competitive compensation and benefits packages.

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