Technical Specialist

2 months ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

About the Role

We are seeking a highly skilled Technical Specialist to join our team at DXC Technology Australia Pty Limited. As a Technical Specialist, you will play a critical role in providing technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects.

Key Responsibilities

  • Deliver prompt and effective specialist technical claims advice
  • Work together with the Case Manager to provide guidance and support to maximise outcomes
  • Provide guidance and lead discussions on technical aspects of the claim with stakeholders
  • Ensure compliance with all legislation, industry codes and company policies
  • Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications
  • Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience
  • Assist the Case Manager in conducting the ongoing 'risk assessment' and segmentation of claims through case conference process
  • Work closely with the Claims Officers, Case Manager and Injury Management Advisor to assist in developing a strategic case management action plan for each claim

Requirements

  • Sound technical knowledge, including;
  • Legal qualifications and/or minimum of 3 year's experience in claims management (Case Manager) and/or a minimum of 3 years as a law clerk or paralegal in the statutory personal injury field
  • Strong working knowledge of the NSW Workers Compensation Act 1987
  • Flexibility and ability to adapt to change
  • Demonstrated experience in supporting Claims Officers coaching, decision making and technical claims management
  • Ability to follow the rules and regulations
  • Demonstrated ability to work towards set targets and compliance measures
  • Intermediate computer literacy

About DXC Technology Australia Pty Limited

DXC Technology Australia Pty Limited is a leading provider of technology services and solutions. We help global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds.

Our Culture and Benefits

We are committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

We are an equal opportunity employer and welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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