Support Worker Recovery Manager

1 week ago

Canberra, ACT, Australia beBeeClaim Full time $60,000 - $80,000
Claims Management Specialist

EML Group is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

The Opportunity

As part of our diverse team based in Canberra, you will make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work have a purpose.

This exciting role involves proactively managing a portfolio of claims, providing exceptional customer service to all stakeholders, and supporting injured workers to recover and return to work.

Your Responsibilities
  • Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers.
  • Effectively manage all aspects of a caseload of worker's compensation claims within legislative and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.
About You
  • Previous experience within the medical or corporate field, specialising in customer service, is highly desirable.
  • Experience in managing claims in the workers' compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.
  • Committed to supporting injured workers with their recovery and return to work.

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