Recovery Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeClaim Full time $80,000 - $120,000
Job Description

As a Case Manager, you will be responsible for proactively managing a portfolio of claims and providing exceptional customer service to all stakeholders. You will work closely with injured workers and employers to support their recovery and return to work.

This is a permanent, full-time position based in Canberra, with the flexibility to work from home up to 3 days a week.

Key Responsibilities:
  • Provide timely and personal customer-focused service to injured workers and employers.
  • Proactively manage all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand.
Requirements:
  • Previous experience within the medical or corporate field, specialising in customer service is highly desirable.
  • Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.
  • Committed to supporting injured workers with their recovery and return to work.
What We Offer:
  • A vibrant, collaborative, innovative team culture.
  • Flexibility with opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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