Proactive Services Team Lead

4 weeks ago

Melbourne, Victoria, Australia Woolworths Full time

Welcome to Woolworths, a leader in retail and one of the largest employers in Australia and New Zealand. We are committed to creating better experiences together for a better tomorrow.

About the Role

We are seeking an exceptional Proactive Services Team Lead to join our team in Kennington Village. As a key member of our store operations team, you will be responsible for leading and developing a team to ensure that all cleaning and trolley collection tasks are completed to a high standard.

Key Responsibilities:

  • Create a roster for your team to ensure that all daily tasks and operations are covered
  • Work with the Store Leadership teams to identify challenges, areas of opportunity and upcoming priorities
  • Develop succession plans through coaching to increase team productivity and improve overall satisfaction
  • Complete time and attendance activities for your team members, such as tracking hours, managing absences, and ensuring compliance with company policy
  • Order all consumables for your stores, such as cleaning supplies, and maintain these within a budget
  • In addition to your regular duties, you will spend some of your time working as part of the Proactive Services Team, providing cleaning, trolley collection and waste management services

You will be an ambassador for our brand and values, demonstrating a passion for delivering exceptional customer experiences.

About You

To be successful in this role, you will need to have a strong leadership style, excellent communication skills, and the ability to work collaboratively with colleagues at all levels.

You will also need to possess:

  • Flexibility to work in different environments such as the shop floor, fridges, freezers and carparks
  • A good eye for cleanliness and small details
  • Physical fitness is essential for this role, as it involves physically demanding tasks. The ability to comfortably handle the physical requirements of the role is crucial to ensure success and maintain a safe working environment
  • The ability to work with other Department Managers and the Store Leadership Team to plan and coordinate routines and timeframes
  • You need to be organised to make sure your team has all the equipment and supplies they need to work safely and efficiently
  • Comfortable working with a regulated framework (Food Safety, industrial regulations, code of conducts etc)
  • A valid full Australian drivers licence (Green P's or full licence) is essential as you may collect trolleys using our vehicles
What We Offer

We offer a range of benefits, including:

  • An attractive remuneration package, estimated to be around AU$75,000 per annum, based on industry standards and market research
  • A robust rewards program that celebrates and incentivises purpose-driven work
  • A competitive leave policy and 24/7 access to the Sonder app to support your wellbeing
  • The opportunity to work in a dynamic and inclusive workplace, where everyone feels valued and supported

We are an equal opportunities employer and welcome applications from diverse candidates. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

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