Hotel Operations Manager

6 days ago


Brisbane, Queensland, Australia Silk Hospitality Full time

About the Role

We are seeking an experienced Hotel Operations Manager to join our team at Silk Hospitality. This is a fantastic opportunity to lead and manage a diverse workforce, further develop your personal and professional skills, and interact with key clients within the hotel industry.

Key Responsibilities:

  • Ensure team KPIs are met or exceeded
  • Assist with recruitment and employee mentoring
  • Plan and coordinate housekeeping activities according to contract terms
  • Deliver regular reports to the Operations Manager
  • Roster staff

Requirements:

  • Housekeeping or cleaning experience
  • Prior experience in a leadership or people management role
  • Thrive in a fast-paced environment and able to remain calm during times of pressure
  • Strong written and verbal communication skills
  • Able to drive results within a team and hold people accountable
  • Competent with computer systems and Microsoft Office Suite
  • Demonstrate problem-solving capabilities, innovation, and a proactive approach

What We Offer:

  • A competitive salary of $80,000 - $110,000 per annum
  • Employee perks and benefits including discounts at retail stores and local services
  • Coaching, mentoring, and upskilling opportunities
  • Supportive work culture
  • Opportunities for internal promotions and movements across the country

About Us:

Silk Hospitality is a proudly Australian-owned and operated hotel services company, headquartered in Gold Coast, QLD. Established locally in 2009, we are an industry leader in the provision of comprehensive and high-quality housekeeping services to the luxury hotel industry nationally.



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