Telecommunications Specialist
3 days ago
XPT Software Australia Pty Ltd seeks a Telecommunications Specialist to join our team in this exciting role.
Estimated salary: AU$80,000 - AU$110,000 per year.
The successful candidate will have experience in Avaya Support, Administering Avaya telecommunications systems, and a strong understanding of Avaya telephony platforms, protocols, and technologies. Key accountabilities include Incident Management & End-User Support, Software Upgrades and Patch Management, User Training and Documentation, and System Monitoring and Reporting.
Inherent requirements of the role include essential skills and qualifications such as a Bachelor's degree in Telecommunications, Information Technology, or a related field, or equivalent work experience, with 7+ years of experience as an Avaya Support Engineer. A deep understanding of the Contact Centre domain is also required.
Key challenges of the role include Voice Network Troubleshooting and Vendor Liaison. The ideal candidate will be able to demonstrate strong analytical and problem-solving skills, with excellent communication and interpersonal skills.
XPT Software Australia Pty Ltd offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering exceptional customer service and providing innovative solutions to meet the evolving needs of our clients.
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