Community Connections and Participant Growth Specialist

2 weeks ago

Lismore City Council, Australia beBeeDisability Full time $80,000 - $85,000
Meaningful Relationships and Community Connections

At our organisation, we're dedicated to delivering exceptional care principles and continuous improvement. Our respected NDIS provider specialises in mental health and disability services, with a strong focus on Supported Independent Living (SIL), Short-Term Accommodation (STA), Medium-Term Accommodation (MTA), community participation, and comprehensive in-home support.

About this Exciting Opportunity:
  • Empower people with disabilities by building strong community connections
  • Drive participant growth and referrals through your professional network
  • Nurture meaningful relationships with key stakeholders

This strategic role will enable you to make a positive impact in the lives of our participants. As an enthusiastic and driven Engagement & Intake Coordinator, you'll be responsible for:

Key Responsibilities:
  1. Develop and maintain strong relationships with Support Coordinators, Plan Managers, Local Area Coordinators (LACs), hospitals, allied health professionals, social workers, and community groups
  2. Represent and promote our organisation at events, networking functions, and community meetings
  3. Lead participant engagement meetings, ensuring clear communication and tailored support
  4. Oversee and streamline the participant intake process from initial contact to service commencement
  5. Identify and cultivate new growth opportunities and referral sources
  6. Collaborate effectively with our Service Manager and Director to meet and exceed monthly growth objectives and Key Performance Indicators (KPIs)

What You'll Bring:

  • Minimum of 2 years' experience in engagement, business development, support coordination, or intake coordination, ideally within the disability sector
  • Exceptional interpersonal and communication skills that build trust and strong professional relationships
  • A strategic mindset, proactive attitude, and passion for achieving measurable growth

Why Choose Us?

  • A genuinely supportive and inclusive culture where your voice and contributions are valued
  • A collaborative team environment featuring regular check-ins and robust professional development opportunities
  • Opportunities for professional advancement in a rapidly growing organisation

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