Customer Service Representative

18 hours ago


Melbourne, Victoria, Australia Travel + Leisure Co Full time
About Us

At Travel + Leisure Co., we're shaping the future of travel by creating exceptional experiences for millions of travelers worldwide.

Job Description

We're seeking a Customer Service Representative to join our team as a Vacation Experience Expert. In this role, you'll be responsible for providing top-notch support to our clients, ensuring their vacations are seamless and memorable.

Key Responsibilities:
  • Provide Customer-Centric Support: You'll be the friendly face on the other end of the phone or support system, assisting clients with software-related incidents and requests.
  • Deliver Support Remotely: Whether via email, JIRA ticketing system, video or phone, you'll be there for our clients, troubleshooting issues, fulfilling requests and providing solutions.
  • Learn and Adapt: Our system is unique; you'll need the desire and initiative to understand our software system inside and out so you can confidently assist our clients with any issues they may encounter.
Requirements:
  • Excellent Written and Verbal English
  • Experience in a Customer Service Environment, Ideally Providing Application Support
  • Intermediate Level with MS Office Applications, Particularly Excel and Word
  • Ability to Work Remotely and Independently
Benefits:
  • Amazing Team: Join a small, supportive team where you're empowered and your contributions genuinely make a difference.
  • Flexibility: Whilst primarily in an office-based role, there's flexibility to work remotely from time to time, supporting a positive work-life balance.
  • Impact: Your contributions matter – you'll directly impact our clients' experiences and contribute to memorable experiences for their guests.

$65,000 - $80,000 per year (depending on experience), plus benefits and opportunities for growth and development. This is a full-time position operating standard office hours Monday to Friday. We do support North American clients, and as such are flexible with hours to provide a support overlap with their time zones when necessary.



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