Exceptional Customer Service Leader

5 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Lead Retail Team and Deliver Exceptional Customer Experiences

Baby Bunting is a leading nursery specialty retailer with a strong presence in Australia. Our mission is to provide exceptional customer service, empower our teams, and support parents and caregivers.

If you're an experienced retail leader who thrives in a fast-paced environment and is ready to make a difference, we'd love to hear from you.

We're seeking a skilled Assistant Store Manager to lead daily store operations, mentor their team, and ensure every customer enjoys a supportive and memorable experience.

  • Lead & Develop — Motivate your team, help with onboarding and training, and create a workplace where people feel empowered and valued.
  • Customer-First Focus — Support parents and carers by providing expert advice, demonstrating key product features, and creating warm, welcoming interactions.
  • Back-of-House Management — Oversee stock levels, assist with inventory management, loss prevention, and collaborate with the admin and warehouse team to ensure everything runs smoothly.
  • Promote a Safe Workplace — Champion OH&S standards and support a safe environment for both the team and our customers.

You'll be responsible for achieving sales and performance targets, mentoring and developing others, and ensuring high attention to detail and commitment to safety and service.

In return, you'll enjoy:

  • Training pathways to support your growth and career development
  • Amazing team discounts
  • Paid parental leave to support you and your family
  • Employee Assistance Program for your wellbeing
  • Competitive salary plus performance-based incentives
  • A supportive, friendly team culture that celebrates wins and supports your goals

Please note that all successful applicants must have the right to work in Australia and will undergo a Right to Work check, as well as a National Police Criminal History check.

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