Customer Insight Analyst

4 days ago

Sydney, New South Wales, Australia beBeeCustomerInsights Full time $90,000 - $110,000
Job Title: Customer Insights AnalystWe are seeking a skilled Customer Insights Analyst to join our team. As a key member of the Customer and Strategic Insights (CSI) team, you will play a critical role in providing customer research and insights to support informed decision-making across the business.About the Role

This is an exciting opportunity to work with a talented team of researchers and analysts to deliver high-quality customer insights that drive business outcomes. You will be responsible for managing the Qualtrics platform, delivering regular thematic summaries and reports, operationalizing customer and stakeholder categories, and supporting the Customer Research communication and education program.

Key Responsibilities
  1. Manage the Qualtrics platform to ensure seamless delivery of interactions research.
  2. Deliver regular thematic summaries and reports synthesizing relevant insights into actionable recommendations for business stakeholders.
  3. Operationalize customer and stakeholder categories across Sydney Water's key tools.
  4. Manage customer contact lists to facilitate different research activities.
  5. Support the Customer Research communication and education program by writing articles that articulate the work done by the Customer Research team to the wider business.
Requirements
  • Tertiary qualifications in research, behavioural or social sciences, marketing, or business.
  • 2-5 years of relevant experience in customer research.
  • Proven hands-on experience with Qualtrics.
  • Experience with other research and insights tools, as well as office software, including MS Excel, Powerpoint, Teams, and Sharepoint.
  • Excellent communication and project management skills.
Benefits
  • Competitive salary package.
  • Full-time permanent role.
  • Hybrid working available.
  • Excellent benefits.
What We Offer

We value our customers, culture, and performance. Our vision is to deliver world-class water services that create a better life. At Sydney Water, we welcome diverse teams and encourage people of all ages and backgrounds to apply.

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