Workforce Planning Specialist
3 weeks ago
We are a team of innovative thinkers who strive to enhance the experience for our customers and colleagues. As a Workforce Planning Analyst, you will work with our key stakeholders to deliver resourcing requirements directly to the business unit.
About the Role:
- Schedule resources to support business KPI's, Service Levels and training targets.
- Provide key stakeholders with scheduling advice, impact assessments & performance planning packs.
- Manage the day-to-day scheduling of all colleagues and their activities.
- Create and maintain accurate employee records using specialist workforce planning tools.
- Complete strategic forecasting of workload, including trending & any impact factors.
- Analyse information and convert this information into a presentation which provides valuable insights.
- Follow, build & maintain standard operating procedures and escalate risks appropriately.
Requirements:
- Previous experience as a Workforce Planning Analyst (desirable)
- Highly developed negotiation and relationship building skills with a sound written and verbal communication skillset (required)
- Ability to hold discussions with Senior Leaders around performance & planning.
- Exceptional eye for detail and high sense of accuracy (required)
We're interested in hearing from people who have:
- A background in reporting/data, specifically Tableau (desirable)
At Bankwest:
- Resource Planning are a team of highly motivated individuals always looking to support and improve the ways we can meet customer demand via our many channels.
- The Resource Planning team forecast and schedule for multiple teams across Bankwest, as well as liaise with our finance team and HR around FTE requirements and training.
Key Skills:
- Scheduling and forecasting
- Employee relations and communication
- Problem-solving and analysis
- Risk management and escalation
Why Bankwest:
- We are a team of innovative thinkers who strive to enhance the experience for our customers and colleagues.
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