Workforce Planning Specialist

4 days ago


Perth, Western Australia Bankwest Full time
Resource Planning Opportunity

We are a team of innovative thinkers who strive to enhance the experience for our customers and colleagues. As a Workforce Planning Analyst, you will work with our key stakeholders to deliver resourcing requirements directly to the business unit.

About the Role:

  • Schedule resources to support business KPI's, Service Levels and training targets.
  • Provide key stakeholders with scheduling advice, impact assessments & performance planning packs.
  • Manage the day-to-day scheduling of all colleagues and their activities.
  • Create and maintain accurate employee records using specialist workforce planning tools.
  • Complete strategic forecasting of workload, including trending & any impact factors.
  • Analyse information and convert this information into a presentation which provides valuable insights.
  • Follow, build & maintain standard operating procedures and escalate risks appropriately.

Requirements:

  • Previous experience as a Workforce Planning Analyst (desirable)
  • Highly developed negotiation and relationship building skills with a sound written and verbal communication skillset (required)
  • Ability to hold discussions with Senior Leaders around performance & planning.
  • Exceptional eye for detail and high sense of accuracy (required)

We're interested in hearing from people who have:

  • A background in reporting/data, specifically Tableau (desirable)

At Bankwest:

  • Resource Planning are a team of highly motivated individuals always looking to support and improve the ways we can meet customer demand via our many channels.
  • The Resource Planning team forecast and schedule for multiple teams across Bankwest, as well as liaise with our finance team and HR around FTE requirements and training.

Key Skills:

  • Scheduling and forecasting
  • Employee relations and communication
  • Problem-solving and analysis
  • Risk management and escalation

Why Bankwest:

  • We are a team of innovative thinkers who strive to enhance the experience for our customers and colleagues.


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