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Customer Success Professional
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Kaliba. As a key member of our sales team, you will be responsible for managing and building relationships with our Tier 3 customers.
Key Responsibilities- Guide customers through the implementation and onboarding process, ensuring a seamless transition to our platform.
- Proactively educate customers to maximize their value with our products, minimizing churn rates and driving long-term retention.
- Conduct and organize Quarterly Business Reviews (QBRs) with internal and customer stakeholders, providing strategic insights and recommendations.
- 1-2 years of experience in Customer Success within a SaaS vendor.
- Strong personality to handle change management with customers adopting new solutions.
- Previous experience with multiple accounts and a proven track record of delivering exceptional customer service with high Net Promoter Score (NPS) ratings.
- Outstanding presentation and communication skills.
Up to $70k-$75k base salary, plus superannuation and bonus (OTE $90k). If you are a motivated and results-driven professional looking to take your career to the next level, please apply now.
