Eligibility Officer

1 week ago


Adelaide, South Australia Gallagher Full time
About the Role

We are seeking an Eligibility Officer to join our team, responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation.

Key Responsibilities
  • Conduct investigations to ensure every decision made for new claims is of the highest quality and consideration for our customers.
  • Communicate updates and outcomes relating to decisions to both injured workers and employers.
  • Provide a quality customer service experience for our internal and external customers.
  • Work together with the team to determine liability and review of entitlement.
Requirements
  • Claims management experience is desirable, but transferable skills in Customer Service & Administration are essential.
  • Exceptional time management and organisational skills and the ability to prioritise tasks.
  • Excellent communication and interpersonal skills, and a team-player attitude.
  • An aptitude for working within a dynamic, fast-paced and challenging environment.
What We Offer

At Gallagher, we value our employees and offer a friendly, comfortable working environment that facilitates a Work and Life Balance. We also offer a range of benefits, including discounted insurance, dress for your day, novated leasing, and flexible working arrangements.


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