Eligibility Officer
2 weeks ago
We are seeking a highly skilled Eligibility Officer to join our team at EML (Employers Mutual Limited). As a key member of our claims team, you will play a critical role in determining the eligibility of workers' compensation claims.
Key Responsibilities- Investigate and assess claims to determine liability
- Manage complex claims and ensure timely determinations
- Communicate with stakeholders, including workers, employers, and third-party providers
- Develop and implement effective strategies to support the achievement of key performance measures
- Strong customer service skills and excellent communication skills
- Ability to analyze complex information and make sound decisions
- High level of problem-solving and negotiation skills
- Tertiary studies in business, law, or allied health (advantageous)
- Previous experience in a similar role within workers' compensation or insurance (advantageous)
EML is a leading workers' compensation and personal injury claims management business. We are committed to helping people get their lives back through ongoing support during their return-to-work journey. Our goal is to provide exceptional service to our customers and stakeholders, and we are seeking like-minded individuals to join our team.
What We Offer- A vibrant, collaborative, and innovative team culture
- Flexibility to work from home when fully trained in the role
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Company-wide events to celebrate success
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Eligibility Officer
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