Eligibility Officer

4 weeks ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

About the Role

We are seeking a highly skilled Eligibility Officer to join our team at EML. As an Eligibility Officer, you will be responsible for investigating, strategising, and determining complex claims. You will be the first point of contact for all claims coming into the business, and your decision-making skills will play a crucial role in ensuring that our workers and employers receive the support they need.

Key Responsibilities

  • Take calls from the work queue and manage enquiries accordingly
  • Request information required to assist in the liability assessment process
  • Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
  • Ensure that allocated work is actioned within appropriate timeframes
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities)
  • Avoidance of any conflict of interest
  • Liaise effectively with third party stakeholders, i.e. solicitors, IMEs and investigators
  • Identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures

About You

  • Strong customer service skills
  • Excellent oral and written communication skills
  • Attention to detail and organisational skills
  • High level problem solving and sound decision making
  • The ability to effectively negotiate and influence
  • Tertiary studies in business, law or allied health is advantageous
  • Previous experience in a similar role within worker's compensation or insurance and/or professional services or previous experience within a legal environment would also be advantageous

What We Offer

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Access LinkedIn Learning - 18,000 courses to advance your professional education
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

  • Eligibility Case Officer

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the JobWe are seeking a highly motivated and skilled Eligibility Officer to join our team at EML. As an Eligibility Officer, you will play a critical role in the claims process, working closely with our clients and stakeholders to ensure that claims are handled efficiently and effectively.Key ResponsibilitiesTake calls from the work queue and manage...

  • Eligibility Coordinator

    7 days ago

    Adelaide, South Australia Gallagher Bassett Full time

    About the RoleWe are seeking a highly skilled Eligibility Officer to join our team at Gallagher Bassett.This is an exciting opportunity for a motivated and organized individual to work in a dynamic environment, coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims.As an...

  • Eligibility Officer

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the RoleThe Eligibility Officer is a critical position within our team, responsible for assessing and determining the validity of claims. As a key member of our claims team, you will play a vital role in ensuring that our clients receive fair and timely outcomes.Key ResponsibilitiesAssess and determine the validity of claims, ensuring compliance with...

  • Eligibility Officer

    4 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking a highly skilled Eligibility Officer to join our team at EML. As an Eligibility Officer, you will be responsible for investigating, strategising, and determining complex claims. This is a full-time permanent position based in our Adelaide office, with flexibility to work from home.Key ResponsibilitiesTake calls from the work...

  • Eligibility Officer

    4 weeks ago

    Adelaide, South Australia Gallagher Full time

    About the Role We are seeking an Eligibility Officer to coordinate and obtain information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation. This role involves conducting investigations to ensure every decision made for new claims is of the highest quality and consideration for our...

  • Eligibility Officer

    3 weeks ago

    Adelaide, South Australia Gallagher Full time

    Job Summary We are seeking an Eligibility Officer to coordinate and obtain information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation. This role involves conducting investigations as necessary to ensure every decision made for new claims is of the highest quality and consideration for...

  • Eligibility Officer

    1 week ago

    Adelaide, South Australia Gallagher Full time

    About the RoleWe are seeking an Eligibility Officer to join our team in the Noise Impacted Hearing Loss department at Gallagher. The successful candidate will be responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation.Key...

  • Eligibility Officer

    3 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the RoleThe Eligibility Officer is a critical position within our team at EML, where you will play a key role in determining the eligibility of claims. As a key point of contact for our workers and employers, you will be responsible for investigating, strategising, and managing complex claims to ensure sound decision-making.Key ResponsibilitiesTake...

  • Eligibility Officer

    4 weeks ago

    Adelaide, South Australia Gallagher Full time

    About the RoleWe are seeking an Eligibility Officer to coordinate and obtain information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation.Key ResponsibilitiesConduct investigations to ensure every decision made for new claims is of the highest quality and consideration for our...

  • Eligibility Claims Coordinator

    2 weeks ago

    Adelaide, South Australia Gallagher Full time

    About the RoleWe are seeking an Eligibility Officer to join our team. In this role, you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation.Key Responsibilities* Working as part of the Eligibility team...

  • Eligibility Team Coordinator

    5 days ago

    Adelaide, South Australia Gallagher Full time

    About the RoleAs an Eligibility Officer with Gallagher, you will play a crucial part in determining the acceptance or rejection of Workers' Compensation claims. Your role will involve coordinating with key stakeholders to gather information, conducting investigations, and ensuring that every decision made is of the highest quality and consideration for our...

  • Patient Billing and Funding Officer

    4 weeks ago

    Adelaide, South Australia St Andrew's Hospital Full time

    Job Title: Patient Billing and Funding OfficerWe are seeking a highly skilled and detail-oriented Patient Billing and Funding Officer to join our team at St Andrew's Hospital. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date patient finance practices, ensuring compliance with relevant healthcare...

  • Policy Officer

    6 days ago

    Adelaide, South Australia Talent International Full time

    About the OpportunityTalent International is seeking an experienced EL1 Policy Officer to join our team in Adelaide. As an Assistant Director, you will be responsible for shaping policy and implementing important NDIS reforms.Key ResponsibilitiesDesigning system navigation and support coordinationInnovating home and living supports and policy...

  • Aboriginal Graduate Project Officer

    3 days ago

    Adelaide, South Australia University of South Australia Full time

    About the RoleWe are seeking a recent graduate from an Australian University to join our Aboriginal Graduate program. As a project officer, you will have the opportunity to build on your graduate qualities and competencies acquired as part of your studies.Key ResponsibilitiesParticipate in placement rotations across different areas of the University to...

  • Pediatric Medical Officer

    4 weeks ago

    Adelaide, South Australia SA Health Full time

    About the RoleWe are seeking a highly skilled Pediatric Medical Officer to join our team at WCH@Home. As a key member of our division, you will contribute to the provision of high-standard paediatric clinical services to our patients.Key ResponsibilitiesContributing to the delivery of high-quality paediatric care to patients at WCH@Home.Participating in...

  • Security Officer Port Bonython

    4 weeks ago

    Adelaide, South Australia Wilson Security Pty Ltd Full time

    About Wilson SecurityWilson Security is a leading provider of security services across Australia and New Zealand, with a strong local and national structure. Our services are supported by a highly experienced management team and industry-leading expertise.About the RoleWe are seeking a skilled Security Officer to join our team in Port Bonython. As a Security...

  • Administrative Officer, Central Booking

    4 weeks ago

    Adelaide, South Australia SA Health Full time

    About the Role We are seeking an experienced Administrative Officer to join our team at the Child and Family Health Services (CaFHS) in Adelaide. As an Administrative Officer, you will be responsible for providing high-level administrative support to our team, including acting as the first point of contact for customers, identifying customer needs, and...

  • Administrative Support Officer

    4 weeks ago

    Adelaide, South Australia people2people Full time

    About the Role:We are seeking an experienced Legal Secretary to join our team at people2people. As a Legal Secretary, you will be responsible for providing administrative support to legal professionals, including managing calendars, scheduling meetings, and drafting legal documents.Key Responsibilities:• Managing calendars, scheduling meetings,...

  • Finance and Administration Officer

    4 weeks ago

    Adelaide, South Australia The Salvation Army Full time

    About the RoleWe are seeking a highly skilled and motivated Finance and Administration Officer to join our team at The Salvation Army. As a key member of our finance team, you will be responsible for the day-to-day management of our finances, ensuring accurate and timely processing of invoices, financial transactions, and corporate card transactions.You will...

  • Administrative Officer

    2 hours ago

    Adelaide, South Australia Women's and Children's Health Network Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our HaRTSS Yarrow Place team, providing confidential support services for women and children who have experienced trauma.Key ResponsibilitiesContribute to a confidential reception and effective administrative service for Yarrow Place Rape & Sexual Assault Service.Provide empathic...