
Motor Claims Repair Services Specialist
4 days ago
The Motor Claims Repair Services Specialist is accountable for ensuring the ongoing quality, efficiency, and compliance of repair services provided by suppliers.
This role focuses on leading and strengthening supplier performance, driving improvements, and maintaining high standards in the motor repair sector to meet customer and commercial outcomes and regulatory requirements.
Key Responsibilities:
- Oversee the performance of motor service providers within the network, setting and monitoring performance targets, and taking corrective actions as necessary to ensure adherence to quality and efficiency standards.
- Collaborate with repair service providers to streamline repair processes, enhance efficiency, and drive continuous improvement in the motor repair sector.
- Implement and monitor quality assurance processes specific to the sector, ensuring that repair services meet or exceed company standards, customer expectations, and industry regulations.
- Develop strategies to ensure a clear line of sight on the supply chain to meet regulatory requirements and outcomes, and ensure that service providers comply with all relevant internal policies and procedures.
Essential Skills and Qualifications:
- Relevant comprehensive experience in General Insurance Claims or Quality, or a related field.
- Proven experience in supplier or service provider management within the General Insurance or automotive repair industry.
- Strong understanding of repair processes, quality standards, and regulatory requirements.
- Excellent communication, negotiation, and relationship building skills.
- Analytical mindset with the ability to interpret data and drive improvement initiatives.
Competitive Package:
- A dynamic and inclusive work environment.
- Opportunities for career growth and development.
- Access to training and professional development programs.
- Flexible working arrangements.
We value our employees' perspectives and contributions, and we strive to create an environment where everyone can thrive and reach their full potential.
Location: Adelaide, SA, AU
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