Motor Repair Service Quality Specialist

2 days ago

Adelaide, South Australia beBeeAssurance Full time $102,000 - $114,500

Job Title: Assurance Manager for Motor Repair Services

We are seeking a skilled and experienced assurance manager to oversee the quality and efficiency of motor repair services provided to our customers.

Your Key Responsibilities:

  • Develop and maintain relationships with service providers in the motor repair network, evaluating their performance based on expectations and standards for repair services.
  • Regularly assess the performance of service providers, including repair quality, turnaround times, and customer satisfaction through open and closed file reviews of motor claims.
  • Analyse data and metrics to identify trends and areas for improvement, ensuring that service providers adhere to commercial standards and regulatory requirements.
  • Collaborate with service providers to identify opportunities for process improvement and cost efficiency and implement initiatives to enhance the overall performance and capabilities of the motor repair network.
  • Prepare regular reports on the performance of service providers and present findings to internal stakeholders.

Key Qualifications:

  • Motor trade qualification: panel beater, spray painter, and/or mechanic (mandatory)
  • Strong understanding of motor repair processes, quality standards, and regulatory requirements
  • Relevant comprehensive experience in general insurance claims or quality, or a related field
  • Proven experience in supplier or service provider management within the general insurance or automotive industry
  • Excellent communication, negotiation, and relationship building skills
  • Analytical mindset with the ability to interpret data and drive improvement initiatives

About Our Company:

We value diversity and inclusion in our workplace, providing an equitable environment where everyone is welcomed and valued.

Support and Adjustments:

We offer flexible working arrangements and access to training and development programs to support your success in this role.

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