Front Line Customer Service Professional
2 weeks ago
Position Overview
">- As a Front Office Supervisor, you will lead by example and showcase your passion for hospitality and customer service to ensure your team follows suit.
About the Role
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- Assist the Front Office Manager to oversee the daily operation of the Front Office Team.">
- Manage guest requests, inquiries, and complaints effectively and efficiently.">
- Maintain exceptional standards to deliver guests an exceptional experience from check-in through check-out.">
- Maximise sales revenues through up-selling and marketing programs.">
- Assist with training and development of the Front Office Team.">
What We Are Looking For
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- Excellent communication skills to professionally communicate with guests and team members.">
- A passion for delivering exceptional guest experiences.">
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure.">
- Well-presented, organised and have a calm personality.">
Working at Hilton
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- Competitive wages.">
- Free access to growth and development opportunities.">
- A workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs.">
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