Front-Line Customer Service Representative

3 days ago

Melbourne, Victoria, Australia beBeeDentistry Full time $50,000 - $85,000

As a key member of our front-line team, you will be the first point of contact for patients, providing exceptional customer service and making a lasting impression.

A career with us is more than just a job; it's an opportunity to make a real difference in the lives of our customers and community. Our purpose is to help people live longer, healthier, happier lives.

We strive to create a supportive work environment that makes our staff feel at home. If you have ambition and potential, we'll give you the opportunity to progress into other roles via our Future Leaders Program.

Here are the key aspects of the role:

  • Meet and greet patients, providing a great first impression
  • Book and amend appointments, answer phones, update patient records
  • Support the practice manager and clinical team with smooth practice operations
  • Handle payments
  • Access sensitive information while maintaining patient confidentiality

The ideal candidate will be able to remain calm and professional in a fast-paced environment, possess previous reception or customer service experience, and have strong communication and organization skills.

Our benefits include reward and recognition programs, well-designed practices with the latest equipment, networking opportunities across the business, product discounts, and standard leave entitlements.

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