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Technical Software Support Specialist
2 weeks ago
We are seeking a skilled Software Technical Support Engineer to join our team in the Pacific Zone of Australia and New Zealand. This role will be responsible for providing technical support and assistance to customers, troubleshooting complex software issues, and collaborating with other teams to ensure smooth operations.
The ideal candidate will have 2-4 years of experience in Application Support, with proficiency in working with software architecture, unit testing, and other aspects of the SDLC. A tertiary qualification in Engineering or Computer Science is also required.
Key Responsibilities:- Investigate and resolve complex software issues, proposing workarounds for customers
- Accurate and timely documentation of activities and findings in case management systems
- Contribute to digital self-help materials promoting faster problem resolution for customers while building internal knowledge sharing platforms
- Collaborate with colleagues in other support centers and departments
Required Skills and Qualifications:
To succeed in this role, you will need to demonstrate the following skills and qualifications:
- Proficiency in software architecture, unit testing, and other aspects of the SDLC
- Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA
- Understanding of windows operating system, networking concepts, and security
- Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
Benefits:
As a member of our team, you can expect to receive a competitive salary package, access to our employee share plan, and salary continuance insurance. You will also have the opportunity to work on global projects, explore future roles, and establish mentorships to grow your skills.
Why Work with Us?
We are a dynamic and inclusive organization that values diversity and promotes sustainability. Our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - are the foundation for creating a great culture to support business success. We believe everyone has the potential to make an impact and contribute to turning sustainability ambitions into actions.
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