Software Technical Support Engineer

Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ. Hybrid role (3 days in office) located at our SMART office, Macquarie Park, NSW, Australia, with benefits.

About us: Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

We support customers in the Industrial Automation business in the Pacific Zone of Australia and New Zealand. We have an opportunity for a Software Technical Support Engineer to join our team. Reporting to the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role ensures smooth operations for our customers, troubleshoot and diagnose faults across SCADA verticals and products we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA. The role collaborates with pre-sales, sales, quotes and procurement to focus on the customer's end-to-end experience with Schneider Electric.

The role is based in Macquarie Park NSW and involves regular communication with customers to deliver technical resolutions and a positive customer experience.

• Owning, investigating and resolving complex software issues, proposing workarounds for customers
• Accurate and timely documentation of activities and findings in the case management system
• Contributing to digital self-help materials and building an internal knowledge base for the team
• Collaborating with colleagues in other support centres and departments
• Focusing on customer experience with regular, empathetic communication while delivering technical resolutions
• Learning continuously and actively contributing to the team and customers

To succeed in this role, you should demonstrate 2-4 years of experience in Application Support within an ASX Top 100 business, supporting mainstream software applications and a range of customers. This includes proficiency with software architecture, software unit testing, and other aspects of the SDLC. A tertiary qualification in Engineering or Computer Science is preferred, complemented by a working understanding of software and automation hardware communications and setup.

Key skills and experience:

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
• Understanding of Windows operating systems, networking concepts and security
• Knowledge of Windows OS tools and commands for diagnosing and troubleshooting software
• Experience with integrating hardware and software
• Quick thinking, self-motivation and proactive action to maintain customer satisfaction

Other requirements: All applicants must have unrestricted working rights in Australia at the time of application and may need to provide documented evidence if selected for interview.

• Competitive salary package, employee share plan and salary continuance insurance
• Opportunities to build your career within Schneider Electric and participate in the Open Talent Market
• Flexibility at work and global family leave
• Discounts through employee rewards schemes and access to training on Schneider products
• Global support and exposure to sustainability and automation leadership

Schneider Electric is an Equal Opportunity Employer and is committed to inclusion and diversity in the workplace.

Application note: You must submit an online application to be considered for any position with us. This position will be posted until filled.